Not Vibing With Your Sparkle? We've Got You.
Jewellery should feel right. Always. If your Mivora piece isn't quite the match you imagined, no worries. We've got a 14-day return policy or a hassle-free exchange to make it right.
Here's How It Works:
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14-Day Return Window: You have 14 days from the delivery date to initiate a return or exchange.
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Condition: To ensure the piece is ready for its next adventure, please return it unused, unworn, and in its original packaging.
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Return Shipping: The cost of return shipping is on you, but we'll guide you through the process to make it as smooth as possible.
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Custom Orders: Custom-made pieces are unique to you and are non-returnable. They're crafted with love and care, just for you.
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Sale items: Unfortunately, we cannot accept returns on sale items.
How to Start:
Simply email us at support@mivora.co with your order details and reason for return or exchange. We'll take it from there.
Refunds: Back to Your Original Payment Method
Once we receive your return and inspect the item, we'll process your refund to the original payment method. Please note, depending on your bank, it may take up to 7 days for the refund to reflect in your account.
Why This Matters
At Mivora, we believe in the Era of Silver, where jewellery isn't just an accessory, but a part of your everyday story. We want you to love what you wear, and if it doesn't feel right, we're here to make it right.